We certainly do not want any of our customers to feel rushed, and we want to ensure each customer's experience is personalized. I want to assure you we also aim to provide a quick and streamlined car buying process for all our valued customers. I apologize for your sales experience and if you are feeling dissatisfied with your purchase. Hello Falicia, Thank you for providing your feedback. Respectfully, DriveTime Customer Relations
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If you wish to discuss your concerns further, please feel free to contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist. That said, we apologize if you are feeling misled. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays). We offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. We also offer an optional Vehicle Service Contract for additional peace of mind. For this reason, each of our vehicles includes the initial 30-day/1,500-mile Limited Warranty to ease the potential impact on our customers. We are unable to determine when components will fail. While they go through an initial inspection to ensure that it meets our standards, there are some instances in which mechanical malfunctions may occur post-sale. We want to assure you that all our vehicles are inspected prior to the sale in an effort to prevent situations of mechanical concerns. We are disheartened to hear you have concerns regarding the quality of our inventory and apologize for any mechanical issues you've encountered after purchase.
Please note that you must be a current DriveTime customer with a valid account number or an immediate family member of a DriveTime Customer.Hello Jay, We appreciate you leaving a review. Share your family’s story with us to be considered for the DriveTime Cares 5K Family Fun Run in your area. Join us in giving back to our communities by attending the run September 25th. Giveaways, water stations and snacks will all be provided for participants.
Prizes will be awarded for the top 3 race finishers. DriveTime is donating $200,000+ to these 56 selected families with the hopes that a financial burden may be lifted as we help combat some of life’s biggest challenges. All DriveTime customers that have personally been affected or have a direct family member that has been affected by any type of traumatic event can share their story with us for consideration. Each DriveTime dealership will represent a family who has gone through a traumatic life event. No tickets are required- Find A Race and RSVP Here. Please invite your friends to be a part of this special event showing support to a family in need. DT Cares Family 5K is FREE to all-spectators and runners. The DT Cares 5k will be filled with friends, family and compassionate communities coming together across the country to support our customers and their loved ones in their time of need.
That’s where DriveTime comes in-a company that is always willing to go the extra mile to help families in times of need. In those times it always helps to have the support needed to pull through. At DriveTime, we understand that life can take some hard turns and families may go through unforeseeable and trying challenges. Each race will sponsor a DriveTime customer or direct family member of a customer who has been impacted by a traumatic life event. More than 55 events across the country will help to spread DriveTime’s commitment to community and well-being. On September 25, 2016, DriveTime is hosting our annual DT Cares Family 5K Fun Run, a charity-based race benefiting families in need. Run For a Cause – DriveTime 5K Family Fun Run Run, Walk or Donate to Support Local Families in Need
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